1.1 All orders made using the shop.tenutapoggiorosso.it web page are made in agreement with the Terms of Sale presented in this statement, in accordance with the relevant regulations for off-site commercial sales of goods. In transmitting an order, the purchaser declares to have read, understood and accepted these Terms..

1.2 The purchaser is advised to carefully read the Terms of Sale and the “Policy on Privacy via Internet” as stated by POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. in our Web site, and declares to accept the Terms and Policy as stated.

1.3 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. reserves the right to modify the present Terms of Sale at any time in new versions, published on this same Web site. The Terms of Sale applied for any order are those in effect at the moment the order is made.

2.1 When registering for the Web site the user is requested to ensure that all the necessary information is provided in a complete and correct manner.

3.1 When registering for the Web site the user is requested to choose a password. This password is strictly confidential and must not be disclosed to any third parties.

3.2 The user assumes full responsibility for the use of the password and all orders transmitted using the password, including any orders made without the user’s knowledge.

3.3 If the user suspects or is aware that others know or are using their password they must immediately inform POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C.

4.1 In making an order on this Web site the user undertakes to purchase the selected products under the current Terms of Sale, as presented here.

4.2 Any order made to POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. using this Web site may be subject to limitations in terms of minimum or maximum quantities.

4.3 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. offers its products on this site within the limits of available supplies.

5.1 The order made on this Web site does not represent a contractual obligation. Following the receipt of your order, the accounting system will send a message of confirmation, indicating that the financial transaction has been successfully completed and that the order is in processing.

5.2 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. reserves the right to refuse the order at its own discretion, particularly in cases where a preceding bill has not been paid.

5.3 The data recorded by POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. constitute proof of the order and the entire transaction. The data registered via the payment system constitute proof of the final transaction.

6.1 The prices for the products ordered are those published on the site on the date of making the order. The prices indicated are inclusive of VAT/IVA but do not include shipping expenses.

6.2 Shipping expenses are billed on the basis of the rates indicated in this site and on the date the order is made. The rates are calculated on the basis of the size of the order and the shipping method chosen by the user.

6.3 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. reserves the right to modify the product prices and shipping rates at any time, and to annul the order in the case of obvious error in the data or in the operation of the accounting and calculation system.

7.1 Shipping is by means of DHL Courier. Bottles of wine are packed using the patented “Ewine Secure Pack” system, recognised by major suppliers and shippers. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. reserves the right to select other systems of secure packing.

7.2 All shipments are covered by insurance against theft, loss and damage.

Italy: 24/48 hours
European Union 24/48 hours
Other destinations (non-EU): 48/72 hours
(Delivery times can vary in the event of island and remote destinations, as indicated on the DHL web site www.dhl.it).
Holidays may cause delays.

9.1 When products are ordered for delivery in nations other than in Italy, the user is considered as an authorised importer and as such must respect the laws and regulations in force in the nation for delivery of the goods.

9.2 It is possible that the goods shipped to the may be subject to duties or taxes on import to the purchaser’s nation. Any added costs for such duties or taxes are at the expense of the purchaser. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. has no information on such potential costs and is not responsible for them. Import laws and regulations vary from nation to nation. For further information the user is advised to contact their local customs authority.

10.1 All ordered confirmed by POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will be delivered to the shipping address indicated by the user at the moment of making their order.

10.2 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will take all possible and appropriate measures to ensure delivery within two working days from receiving the order in Italy and within ten days for other countries.

10.3 Deliveries can be made only the nations to the indicated in the current Web pages.

11.1 It is the user’s responsibility to check the quantity and condition of the goods at the moment of delivery.

11.2 In the case that the goods are damaged or do not conform to the quantity or types of products ordered, the user should indicate this event to the shipper and refuse the merchandise. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will provide for the return of the goods, and upon confirmation of the condition reported will provide for the substitution of the missing or damaged merchandise, in agreement with the original order, without any additional charges to the client.

12.1 The purchaser has the right to return the merchandise ordered to POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. within 10 days from receiving the products. In this case the purchaser is required to contact the POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. customer service at the e-mail address info@tenutapoggiorosso.it for information on the means of returning the order.

12.2 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will only accept the return of merchandise in good condition and in the original packaging, accompanied by the relative invoice.

12.3 In the case that the merchandise is returned in agreement with the conditions indicated above, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will then reimburse the price of the returned merchandise and the relative costs of the original invoiced shipping, within a maximum of 30 days from receiving the returned goods. The costs of shipping for the return of the goods are at the expense of the purchaser.

13.1 For any complaints, write to POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C., loc. Poggio Rosso, 1, 57025 Populonia Stazione, Piombino (LI) – ITALY, or write to the e-mail address servizioclienti@tenutapoggiorosso.it, with the subject heading “Complaint” followed by the order number: “Complaint order XXXX”

14.1 The invoice with relevant tax information and identifications will be shipped together with the merchandise ordered, inside the envelope containing the shipping documents.

14.2 Payment can be made by cash on delivery (COD), credit card (Visa, MasterCard, American Express), PayPal or bank transfer, as follows:

COD Cash on delivery will be accepted by the shipper only for deliveries on Italian territory. The maximum permissible payment by COD is €999.00 euro per shipment. The fee for using COD is €2.00 for amounts up to €200.00. For amounts over €200.00 the fee applied will be 1% of the value of the merchandise. The merchandise is shipped to the purchaser immediately on receipt of the order.

CREDIT CARD AND PAYPAL Payments by credit card must be effected at the moment of the order and are processed immediately. All data concerning the credit card are encrypted for security during the transaction.  The order is shipped in the same day as payment is received, if this occurs before 12:00 p.m., and on the following day in the event of payment after 12:00 p.m.

BONIFICO BANCARIO Indicate the order number in the documentation of the bank transfer. The order is shipped at the moment the payment is received in the following bank account:

BANCA DI CREDITO COOPERATIVO DI CASTAGNETO CARDUCCI
FILIALE :PIOMBINO
IBAN :IT39W0846170720000010291144
SWIFT: BCCDIT3CXXX
Account name: POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C

The total amount owing must be received in the above account within 5 days of making the order. Notice of confirmation of the order will be sent following our observation of the credit to the account. In the case that the full bank transfer is not received within 5 days the order will be considered void and POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will not continue the transactions or processing for the requested sale of goods.

15.1 Images and texts that illustrate or describe the products on this site are not an indication of contractual responsibility and are published solely for information purposes. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. takes no responsibility for any errors or omissions in the images or texts that appear in this Web site.

15.2 In the case of international deliveries to countries other than those where POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. provides for shipping, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. is not responsible in any way if the products do not conform to the laws and regulations in force in the nation where delivery is made, or in the case of physical or legal incompatibilities of any other type.

15.3 Beyond the conditions defined in these Terms of Sale, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will not consider any request for compensation or damages concerning the products ordered, concerning the failure to deliver the products themselves or for other motives, beyond the purchase price of the products that generate the request for compensation.  POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. IS IN NO CASE RESPONSIBLE FOR ANY INDIRECT, FORTIUTIOUS OR CONSEQUENTIAL DAMAGES OF ANY KIND (EVEN IF THE EXISTENCE OF SUCH DAMAGES COULD BE KNOWN OR WAS KNOWN) THAT MIGHT DERIVE FROM POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. PRODUCTS, THEIR USE, OR THEIR SALE BY MEANS OF THIS WEB SITE.

16.1 POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. is committed to fulfilling all of its obligations. However POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. cannot be held responsible for delayed or failed shipments caused by circumstances beyond its control. Such circumstances will be considered to include labour strikes, wars, natural disasters or any other event that renders the production, transportation or delivery of the products unfeasible.

16.2 In the case of delayed shipment of the products, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. guarantees that it will fulfil its responsibilities as soon as possible and will distribute any remaining products to its clients in an equitable manner.

17.1 The present Terms of Sale are issued in keeping with the current legislation and regulations in the nation where POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. is registered as a company and where it emits its invoices for orders.

17.2 The responsible courts and legal jurisdiction and are those of the seat of POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C.

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POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. is aware that its clients wish to be informed concerning the way that it manages any personal data supplied, such as the customer name, address, telephone and fax numbers, e-mail, etc (“Data”). For this we have developed a Privacy Policy (“Policy”), which describes the way we use personal data and the reasonable precautions that we take to protect the user’s privacy and security. To access the functions of our site the user accepts that POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. collects the Data and follows the practices described in the Policy. The Policy is subject to periodical modifications and updating. Whenever the Policy is modified we publish the revised version on our Web site, indicating all changes in the use of the Data..

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. does not collect or process any Data that are not voluntarily and specifically provided in the full knowledge of the user. We guarantee that our personnel respect stringent standards of safety and privacy and we ensure that the treatment of all personal data is managed in full respect of recognised international legislation on the protection of such data.

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. gathers and processes personal Data only for specific and limited purposes, as indicated to the user when accessing individual services. For example we will use personal data to provide requested products or services; to prepare invoices for such products and services; to check the credit for orders, to provide information on other products or services that we feel could interest the user; to consider requests for employment, or to send letters, messages and communicate with the user. In addition, we will use the Data to evaluate and improve the quality and efficiency of our services to visitors and clients; to evaluate our clientele interests; for internal statistics; and to determine the purchasing patterns and trends of our clientele and better define our products and marketing strategies. In providing their own personal data, the user explicitly accepts that they will be used for the purposes indicated above. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will maintain the user’s personal data for the time reasonably necessary to carry out these purposes and in full respect of the legal and ethical obligations concerning the treatment of personal information and the preservation of relevant documents.

Most of our services do not require any registration, meaning that the user is able to visit our Web sites without provision of personal data. However some services require registration. When registering, the user is requested to fill out information fields (some compulsory, others not) and to choose a user name and password. In these cases, if the user chooses not to provide the requested Data, access to certain parts of the site could be denied or it might be impossible to respond to the user’s requests.

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will not sell, lease, share or diffuse the Data supplied to third parties in any manner, except as required by applicable law and regulations. However, these Data can occasionally be transmitted to third parties who act on behalf of POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. in elaborating and processing the Data for the purposes as indicated when they are collected. Whenever personal Data are provided to third parties for any motive, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will ensure that the third parties guarantee the same level of protection as guaranteed by POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. If necessary, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will require that the third parties agree by legal contract that the personal Data are used exclusively for the purposes authorised by the user, with all discretion and security necessary.

In agreement with applicable legislation, the user has the right to access their own personal data, and to update or eliminate the data. We undertake that the Data provided will be kept updated, exact and complete. To access their personal data, or to correct them or eliminate from our data bank, the user is requested to contact POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. at the e-mail address info@tenutapoggiorosso.it. All requests will be treated with due attention and precision.

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. takes all reasonable measures to block any use of the Data provided by unknown or unauthorised third parties and by any third parties who have not agreed to manage the Data with the necessary discretion and in complete security. Access to personal Data by our own staff is limited to those who require the information and who have been instructed in how to respect our strict standards of privacy in the treatment of such Data.

To ensure the security and privacy of the personal data that POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. collects on line we use protected networks, including provisions for industry-accepted firewalls and requirement of passwords. However, while we take all reasonable measures to create secure Web sites, worthy of the trust of our visitors, we note that the Internet is in general not considered a fully secure environment, and that POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. is therefore unable to completely guarantee the privacy of the personal data provided or the information transmitted on our Web site or in e-mail. Considering this, we cannot assume responsibility or guarantee the security of personal Data during their transmission via Internet.

The large part of the information gathered through our Web site is “anonymous” in character, distinct from that provided when visitors navigate our Web sites and provide specific personal data, in the full knowledge and will of the users.  This anonymous information is managed by POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. for purposes of supporting and improving the Web site contents, to personalise the contents for the benefit of the visitors and better understand their use of the Web sites. For this purpose POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. uses “cookies” (tracing technology) that gather anonymous information such as the type of browser or operating system used, and the dates and times of access. These cookies cannot be used to discover the user’s identity. A “cookie” is a small information file sent to the visitor’s browser and conserved on their computer’s hard disc.

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. does not practice activities of spamming. “Spamming” is defined as sending unrequested e-mail of advertising character in large quantities and on a repeated basis, to persons with whom the sender has had prior contact or who have declared that they do not wish to receive such communications. However where we observe that one of our products may be of interest to the user, we will inform them by e-mail, providing means for them to choose to refuse the continuation of this service.

To respect privacy and in keeping with legislation on the protection of minors, any visitor who is not at least 18 years of age should not provide any personal data. POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. guarantees that it will not knowledgeably collect, use or divulge any personal data concerning individuals under age 18.

POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. will not proceed with the sale of any products to any visitors which it identifies as under adult age, meaning under age 18. To evaluate and confirm the validity of any purchases, POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. relies on the personal data inserted in the order form, in particular the identification of the “personal tax code” as necessary under the relevant legislation.

To contact POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. in the case of questions or complaints concerning the present Privacy Policy, or to send recommendations or comments to improve the Policy, please write to POGGIO ROSSO SOC. AGRICOLA sas di Monelli D. & C. at the e-mail address servizioclienti@tenutapoggiorosso.it. We are committed to doing all that is possible to constantly improve the protection and security of the personal Data provided.